Retail

AI Chatbot for E-commerce Platform

An AI chatbot implementation that handles product questions, order tracking, and basic support across web and mobile. The system blends retrieval on store policies with natural conversation, freeing staff to focus on higher-value customer interactions.

≈64%

Support tickets handled by AI

−72%

Average response time

+11%

Checkout completion rate

4.7/5

Customer satisfaction

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Technology Stack

Next.jsNode.jsvLLMLangChainPostgreSQLRedisDocker